specialists in surface technology engineering. Call us on (44) 0121 359 4322 or email sales@surtech.co.uk
Surface Technology Products Limited
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Please click on the items in the left column for more information on our services. After sales service, Service Contracts, Guarantee terms, Repairs and Maintenance, Parts service, Modifications, Reconditioning, Installation and Commissioning, Training, Consultancy, Useful general information, Articles, Abrasive abstracts, Health and Safety Recommendations, etc.
Services, Information and Health and Safety Recommendations on Grinding, Deburring, Polishing and Dust Extraction.
Surtech Services and Information
SURTECH do not just sell machines but offer an all-
DURING installation and commissioning a training programme suited to the needs of customers. AFTER handing over to production a choice of service contracts, regular machine checks, supply or parts and consumables.
In addition customers can request copies of technical articles, advice on Health and Safety Recommendations, copies of manuals and advice on any subject relating to grinding, deburring, chamfering, finishing and polishing.
After Sales Service
We offer a Machine Check Up for all machines sold by us.
This Machine Check Up gives you a detailed written report on the state of the machine and allows you to plan preventative maintenance or to ask for replacement of parts or an overhaul.
Please ask for a copy of our Check Up Report Form.
Contact us for details of current charges.
Consultancy
If you are considering investing in grinding, deburring and polishing equipment SURTECH can offer you a Consultancy Service
It includes a detailed written assessment of your requirements, a short list recommendation of the best manufacturers in Europe or anywhere else in the world, obtaining budget quotations and general co-
Consultancy is carried out by our Managing Director who has over 40 years international experience in our industry and has personal contacts with all major manufacturers.
Please contact us for details of current fee for this service.
Guarantees
Ask for a copy of our general guarantee terms. Guarantees vary for some machines but they all have in common that they are restricted to replacement of faulty parts and subject to hourly limits of use and use in accordance with manuals.
They do not include labour, ie the visit of an engineer to replace a faulty part.
Health and Safety Recommendations
Our own 60 page Health and Safety booklet for grinding, deburring and polishing machines as sold by us.
Health and Safety Recommendations for the use of contact wheels in abrasive belt grinding
Installation and Commissioning
Prices for our machines are for delivery only and do not include installation, commissioning and training because not all of customers want or need these services and do not want them included in our list prices.We can install and commission any machine supplied by us.
The hourly charge per SURTECH mechanical and electrical engineer is £ 36.00. The hourly charge per SURTECH electronics engineer is £ 45.00
All hourly rates subject to additional mileage charges, overnight and expenses costs.
Modifications
Often a minor modification to a standard machine can solve a problem.
Our tool room is well equipped to carry out such modifications. More complicated modifications can be specified by us and ordered from the manufacturer
Parts For Current and Obsolete Machines
Parts. See also comments under REPAIRS and MAINTENANCE.
We carry large amounts of spares for current and obsolete models but we cannot guarantee that all parts are available at all times.
If a machine is important to you we recommend you agree with us a stock level of parts.
Reconditioning
Our reconditioning department can breathe new life into your old machine.
Our engineers are experienced in reconditioning all machines sold by SURTECH and we can obtain many parts that are no longer available from the original manufacturer
Repairs and Maintenance
We have our own factory trained service engineers who can service and repair all machines sold by us. Because of the vast number of machines in our sales programme it is impossible to have all parts for all machines in stock at all times. We carry stocks of all replacement parts that historically have been ordered the most often. For any machine that is essential to your business we recommend that you reach an agreement with us as to which and how many replacement parts we keep in stock for you.
SURTECH’s workshop is equipped to repair, modify and recondition all machines sold by SURTECH, plus many other makes of abrasive grinding, deburring and polishing machines.
Our factory trained engineers are available for servicing and repairing machines at customers’ premises. We strongly recommend that you agree an after sales service contract which includes stocking of vital spares for your account.
SURTECH Support Distributors With
Advertising: Our website and our regular advertisements result in enquiries which we then pass on to grade A distributors. (see prices and discounts).
Press releases: We regularly publish press releases about new products. Leads are passed on to grade A distributors (see prices and discounts).
Literature: We have well over 100 pieces of literature covering our entire range. Leaflets and catalogues are available free. For a small contribution distributors can have their name printed on any of our leaflets.
Field support: Our salesmen and engineers are available for combined visits to your customers.
Exhibitions: We have not missed an MTA machine tool exhibition in 20 years and we also attend a number of regional exhibitions throughout the year. We can organise open days or exhibitions at distributors' premises.
Demo Van: Our demo van is fitted out with all the latest portable abrasive power tools, bench machines and accessories and materials. Distributors can choose the abrasive brand that is demonstrated. On of our sales engineers will drive the van to any of your customers and demonstrate the best suited machine and abrasive tool. All you have to do is to arrange the visit and ask one of your salesmen to attend.
Abrasive Test Centre: For more information click on Abrasive Test Centre in top bar
Training: Our Abrasive Test Centre is the ideal place for hands on training of distributors' salesmen. We regularly arrange general seminars and we can also organise distributor specific training sessions.
Prices and Discounts: All our prices are coded and we publish official price lists and distributor discount lists. Grade A distributors are offered higher discounts in return for active cooperation, promotions, minimum stocking levels and minimum annual sales. Grade B distributors can purchase if and when required. All sales are subject to our General Terms and Conditions of Sale, our Credit Terms and our Health and Safety Recommendations.
Training
SURTECH’s engineers can train your operators in the use of all machines purchased from us.
We can train on all machines in our Abrasive Test Centre without charge if your operators visit us.
For machines we do not have in our Abrasive Test Centre and for training on your premises the hourly rates are the same as for installation and commissioning.
It is always advisable to discuss your training requirements with us when or shortly after an order is placed
